Things you need to know about IT outsourcing

The concept of IT outsourcing has been known in Slovakia for many years. However, people still don't know exactly what it involves and how it can work. We’ll present the basic details, which will help you decide whether IT outsourcing is worth implementing in your company.

What is IT outsourcing?

You may find that maintaining your company's computers, networks, and servers is taking up time that you would like to spend on other activities. IT outsourcing is just the thing for these situations.
IT outsourcing is the use of external company resources, i.e. the use of IT service providers for the efficient provision of complex IT processes. This allows the company to focus fully on its core business and saves considerable funds at the same time.

Can IT outsourcing be "tailor-made" for a company?

Every company has specific needs. If a company is concerned about whether outsourcing will be sufficient, a tailor-made solution is always possible. The terms and conditions are always individually agreed in the contract.

How does IT outsourcing work?

The requirements are determined at the outset. For example, we need you to be available Monday to Friday from 8:00 am to 5:00 pm, or Monday to Sunday, or 24/7.
A response time is then determined during which the requirements will be addressed. Nowadays, there are already many remote management tools available, so intervention can take place within minutes. Remote management is many times more efficient and faster than a physically present administrator, who would have to realistically walk across the building to another office or floor if necessary.

In addition to contractual terms, we also handle new company requests, incidents, breakdowns, problems, analyses, and audits. The rule of thumb is that we fully represent an employee in IT outsourcing. Thus, we do everything the company needs in IT.

- Benefits of IT outsourcing
- Initial audit will check the status of IT systems and any deficiencies
- Contractually agreed scope of services and fast response times
- Personnel efficiency – the company has a comprehensive team of specialists at its disposal
- State-of-the-art technology and updates
- Accurate costing
- Flexibility in contract type
- Savings of 50% to 75% of the cost per internal employee
- Efficient administration – IT systems are kept in perfect condition, the customer does not pay for service hours

Why is it worth it?

It's more cost effective than taking care of your IT in-house. Our company can even maintain the contractually agreed response time 24 hours a day, 7 days a week, 365 days a year. This is another great advantage of IT outsourcing.





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