In-house IT specialist or IT outsourcing?

Every company needs well-functioning IT for its operations. For this reason, it should evaluate its own options. The management of company IT can either be handled in-house or by using a supplier. Let's compare the pros and cons of both cases. IT infrastructure failures can have a negative impact on the running of a company. No one can afford to jeopardise service delivery or production. So it’s necessary to think of potential problems in time and ensure IT runs smoothly in the company.

When should a company provide its own IT?

In-house IT management comes in handy in cases where there is an employee in the company who manages IT while also performing other activities such as data operations. This employee is then fully utilised. However, if this employee is only providing routine IT administration, they will not be used effectively.

IT outsourcing is also suitable if the company does not necessarily depend on IT systems and its own employees have more time to correct errors in the event of an outage. Even then, however, a problem may arise that internal employees will not be able to handle and that will require professional help. This is usually the case in smaller companies.

When a company can manage its own IT

- If a systems failure does not seriously affect the operation of the company
- If the company has enough time to fix problems and faults
- If the company can afford in-house IT specialists

When a company should opt for IT outsourcing

- If a systems failure will cripple the business
- If irreversible data loss may occur
- If the company needs comprehensive IT systems management

When to opt for outsourced IT management

The main advantage of outsourcing lies in its efficiency. This means that the company gets more for less money. If a company employs people internally, their potential may not be used effectively. It is possible that during part of their working time, they are not utilised. Or the opposite may happen – the company does not have an expert for a particular problem and the situation has to be solved in another way.

However, there may also be a situation where people are needed but they are on holiday or simply unavailable. In this respect, working in this way is equally inefficient, and when we break the situation down into specific numbers, we find that we would need, for example, only one IT technician in the company instead of two, so we can cut costs in half. However, we run into the problem that one person cannot give a guaranteed response time and there is no one who could provide a replacement if necessary.

Benefits of using IT outsourcing

With outsourcing, we are assured that the company has several experts at its disposal. You only pay for what you need, it's more cost-effective, and our firm can adhere to a contracted response time. Of course, we can do this 24 hours a day, 7 days a week, 365 days a year. Plus, the cost is 25% to 50% of an in-house employee.





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