Case study banking sector

BKS-Leasing

Continuous IT support for key systems of the leasing division

Challenge

The leasing division of BKS-Leasing, which operates as part of a stable financial group, needed to ensure reliable and continuous operation of its IT infrastructure.
Given the sensitivity and volume of data in the field of finance and leasing, it was essential to maintain high system availability, fast technical support, and maximum security—all without any downtime.

Our solution

We provided comprehensive IT environment management and support for BKS-Leasing, including:

• Technical support for approximately 40 end devices (PCs and laptops) to keep employees operational and efficient.
  
  

• Management of four physical servers running internal leasing applications, database systems, and related services.
  
  

• 24/7 monitoring and service, ensuring rapid response to incidents and continuous system availability.
  
  

• Preventive maintenance, updates, and backups, minimizing the risk of downtime and ensuring smooth operation.
  
  

• Implementation of security mechanisms and data protection in accordance with the demanding requirements of the financial sector.
  
  

Results

• Fault-free operation of systems and applications critical to leasing processes and customer service.
  
  

• Increased reliability of IT infrastructure, reducing the risk of technical problems.
  
  

• More efficient work of the internal team, which was able to focus on business instead of resolving IT incidents.
  
  

• Increased overall security and resilience of the IT environment, strengthening management's confidence in external IT support.
  
  

Client evaluation

"The cooperation with detect on comprehensive IT support for our leasing division was excellent. Their team demonstrated a high level of expertise and professionalism, which enabled us to run our operations smoothly. Ensuring cyber security was also important to us, as we are a bank."