LTE Logistik a Transport Slovakia, s.r.o.
A rail freight and logistics company, part of an international group. The operation runs around the clock and dispatch has to be available at every moment. An IT outage puts the movement of trains directly at risk.
- Industry: Logistics · rail freight transport
- Territory: Slovakia and Czechia
- Operations: around the clock, 24/7 dispatch
- Length of engagement: long-term, ongoing
IT that cannot fail, not even at night
Dispatch and the communication systems have to work without interruption in both markets. The client needed a partner with genuine 24/7 cover and one consistent way of managing IT across both countries.
- Keep dispatch and communications available without interruption
- Unify IT management across the Slovak and Czech branches
- Cut the response time on critical incidents to a minimum
- Have one accountable partner instead of several suppliers
A solution built to fit
For this rail freight operator we built stable IT infrastructure supporting continuous 24/7 operation without outages, for the divisions in both Slovakia and Czechia.
- 24/7 monitoring and support , continuous monitoring and technical support with a fast response.
- Server infrastructure management , running the server infrastructure including maintenance, backup and security measures.
- Endpoint support , diagnosing, servicing and restoring endpoint devices.
- Preventive monitoring , watching performance and security to remove single points of failure before they bite.
What we worked with
Real impact for the client
Dispatch runs reliably in both markets, incidents get resolved fast, and the client has one accountable partner for the whole of IT.
Dispatch has cover during the day and through the night, so the operation is never left without help.
The Slovak and Czech operations run under one team with the same processes and standards.
The key systems are monitored and backed up, keeping outages that would hit transport to a minimum.
We are very happy with the arrangement. They help us with everything IT-related and always respond promptly. What I value most is the 24/7 support, because our dispatch desk runs around the clock. detect also looks after our Czech branch.
